{"xsrfToken":"e3db8cdda7b9437b9a6e98f362c849bbfe1358e1_lout","branding":{"id":"2","key":"mrps","name":"Massive Residential Proxy Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de8457","headerLinkHoverBGColor":"#de8457","headerBadgeColor":"#de8457"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b90a1b07-2396-4b30-9b16-393cf53be568/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGIzMGJkNS0wNjUwLTQ3M2MtOTdhZS1mZWNhODUyOTA2N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5MGExYjA3LTIzOTYtNGIzMC05YjE2LTM5M2NmNTNiZTU2OCI6WyJyZWFkIl19LCJleHAiOjE3NDQ5OTc3NDgsIm5iZiI6MTc0NDk5NzE0OH0.ffbbZ-eXLZTdred94Tm-GREfYfE0RdncpaEWACSg_a4&client=d8b30bd5-0650-473c-97ae-feca8529067c&mode=fit","logoId":"b90a1b07-2396-4b30-9b16-393cf53be568","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Desk","sharedPortalName":"Massive Help Desk","translations":{"en-US":{"helpCenterTitle":"Welcome to our Help Desk","sharedPortalName":"Massive Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f77c69","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/01f99485-e601-43ad-8253-3b0caa89256b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGIzMGJkNS0wNjUwLTQ3M2MtOTdhZS1mZWNhODUyOTA2N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxZjk5NDg1LWU2MDEtNDNhZC04MjUzLTNiMGNhYTg5MjU2YiI6WyJyZWFkIl19LCJleHAiOjE3NDQ5OTc3NDgsIm5iZiI6MTc0NDk5NzE0OH0.X1dWDxNWws_5vJziogdnobIIxZdya1J4-pGiOXNyHWk&client=d8b30bd5-0650-473c-97ae-feca8529067c&height=300&mode=fit","bannerMediaApiFileId":"01f99485-e601-43ad-8253-3b0caa89256b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mrps","projectId":10044,"serviceDeskId":2,"name":"Massive Residential Proxy Support","description":"<p>Welcome! You can raise a request for Massive Residential Proxy Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"13","name":"Request access to restricted domains","descriptionHtml":"","callToAction":"Request access to restricted domains","introHtml":"<p>Describe your use case and to which sites you need access</p>","icon":10559,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[2],"key":""},{"id":"10","name":"Submit a ticket","descriptionHtml":"<p>Please give a brief description of the bug, steps to reproduce, and relevant code snippets.</p>","callToAction":"Submit a ticket","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[2],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"11","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[13,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f064792-6ef5-3f3c-a311-772989eb7840","appLinkName":"","appLinkUrl":"","spaceKey":"MRPS","spaceName":"Massive Residential Proxy Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MRPS","serviceDeskId":2,"kbLinkDomainURLs":["https://joinmassive.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MRPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGIzMGJkNS0wNjUwLTQ3M2MtOTdhZS1mZWNhODUyOTA2N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5OTgzNDgsIm5iZiI6MTc0NDk5NzE0OH0.OY16DUoU7ojg8-JdLhWuPVJ9h6FJQafWEwAxPyCVP7M","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"d8b30bd5-0650-473c-97ae-feca8529067c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8bf6249f-df85-40b7-8d5b-9ca0bfe98523","name":"Getting Started","description":"A comprehensive introduction to Massive Network's proxy services and initial setup process.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/8bf6249f-df85-40b7-8d5b-9ca0bfe98523","lastUpdated":"1737709686367","createdAt":"1735917938593"},{"id":"a8001bdf-8766-4ed7-9a6a-d26bf2d658e9","name":"Account & Billing","description":"Essential information about pricing structures, billing processes, and account management tools.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/a8001bdf-8766-4ed7-9a6a-d26bf2d658e9","lastUpdated":"1744278086313","createdAt":"1735917974154"},{"id":"44cd8be2-bc90-435d-8878-47157817b33c","name":"Technical Configuration","description":"Detailed technical guidance on configuring and authenticating proxy connections across different setups.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/44cd8be2-bc90-435d-8878-47157817b33c","lastUpdated":"1737709642140","createdAt":"1735917996713"},{"id":"4954c721-7660-4cab-b9a2-fdd6f815c892","name":"Proxy Types & Features","description":"In-depth information about different proxy types and capabilities offered by Massive Network.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/4954c721-7660-4cab-b9a2-fdd6f815c892","lastUpdated":"1737709621488","createdAt":"1735918020881"},{"id":"4a0f3dbe-7508-4be2-8500-90d907768bc8","name":"Geographic Targeting","description":"Complete guide to Massive Network's geographic and device targeting capabilities and parameters.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/4a0f3dbe-7508-4be2-8500-90d907768bc8","lastUpdated":"1737709604205","createdAt":"1735918038824"},{"id":"4e204aed-34aa-42b2-ba6d-261c97d9582b","name":"Browser & Code Integration","description":"Step-by-step implementation guides for various programming languages, frameworks, and browser extensions.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/4e204aed-34aa-42b2-ba6d-261c97d9582b","lastUpdated":"1737709217821","createdAt":"1737709162127"},{"id":"d2b10f2c-3110-4f56-9770-d0f363d65bd2","name":"Troubleshooting","description":"Comprehensive guide to resolving common issues, errors, and connection problems.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/d2b10f2c-3110-4f56-9770-d0f363d65bd2","lastUpdated":"1737709568103","createdAt":"1735918096686"},{"id":"aefafedf-f3d3-4ee4-a2da-e37f09dba662","name":"Legal & Content Policies","description":"Important information about compliance, content restrictions, and ethical proxy usage guidelines.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/aefafedf-f3d3-4ee4-a2da-e37f09dba662","lastUpdated":"1737709357972","createdAt":"1737709286171"},{"id":"9b832600-0c50-4d6b-b4bf-b196ef3cce68","name":"Support & Resources","description":"Information about accessing help, support services, and documentation resources.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/9b832600-0c50-4d6b-b4bf-b196ef3cce68","lastUpdated":"1737709540035","createdAt":"1735918116099"},{"id":"8bd3e947-b478-490a-8561-8a9d965decd9","name":"Monetization SDK","description":"The Massive SDK allows app monetization without ads or paywalls by utilizing small amounts of unused device resources.","categoryUrl":"https://joinmassive.atlassian.net/servicedesk/customer/portal/2/topic/8bd3e947-b478-490a-8561-8a9d965decd9","lastUpdated":"1739349329815","createdAt":"1739348565466"}]}},"reqCreate":{"id":10,"projectId":10044,"form":{"name":"Submit a ticket","descriptionHtml":"<p>Please give a brief description of the bug, steps to reproduce, and relevant code snippets.</p>","callToAction":"Submit a ticket","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"<p>Please give a brief description of the bug, steps to reproduce, and relevant code snippets.</p>","icon":10545,"iconUrl":"https://joinmassive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10226","label":"Proxy username","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Describe the issue","description":"Give a one-line description of the problem you're experiencing","descriptionHtml":"<p>Give a one-line description of the problem you're experiencing</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10096","fieldConfigId":"10230","label":"Tools and frameworks used","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10046","label":"curl","selected":false,"children":[]},{"value":"10047","label":"Python","selected":false,"children":[]},{"value":"10048","label":"Node","selected":false,"children":[]},{"value":"10049","label":"Firefox Browser","selected":false,"children":[]},{"value":"10050","label":"Chrome Browser","selected":false,"children":[]},{"value":"10051","label":"Puppeteer","selected":false,"children":[]},{"value":"10052","label":"Playwright","selected":false,"children":[]},{"value":"10053","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10227","label":"If other, add details here","description":"e.g. Python 3.9, NodeJS 18, Firefox Browser 125.0.02","descriptionHtml":"<p>e.g. Python 3.9, NodeJS 18, Firefox Browser 125.0.02</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10095","fieldConfigId":"10229","label":"Help us reproduce the issue by providing request example, code snippet, setup steps for requests, and/or target URLs","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach a screenshot of your issue in addition to the script that you're attempting to run.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2025-04-18T17:25:48+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f064792-6ef5-3f3c-a311-772989eb7840","appLinkName":"","appLinkUrl":"","spaceKey":"MRPS","spaceName":"Massive Residential Proxy Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MRPS","serviceDeskId":2,"kbLinkDomainURLs":["https://joinmassive.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGIzMGJkNS0wNjUwLTQ3M2MtOTdhZS1mZWNhODUyOTA2N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5OTgzNDgsIm5iZiI6MTc0NDk5NzE0OH0.OY16DUoU7ojg8-JdLhWuPVJ9h6FJQafWEwAxPyCVP7M","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"d8b30bd5-0650-473c-97ae-feca8529067c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}